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Frequently Asked
Questions

Order & Purchase

Is there a subscription fee to use the WHOOP system?

No. Once you purchase the Strap there aren't any additional fees to use the system.

When will my credit card be charged?

Your credit card will be charged at the time of purchase.

Can I order more than one WHOOP Strap?

Yes, you can order up to 5 WHOOP Straps. If you would like more than 5 please contact Team Sales at sales@whoop.com or 888-827-7855.

Do you have a warranty policy?

Yes, we have a 1 year warranty policy on all WHOOP Straps. Visit whoop.com/warranty to view the policy.

What do I do if I need to cancel my order?

Please contact support@whoop.com or call 877-877-3057 and we will cancel your order for you.

I don’t live in the US. Can I still order a WHOOP Strap?

Currently, we are shipping within the US and Canada. We hope to expand shipment soon and when we do we’ll be sure to let our followers know.

Is there a return policy?

Yes, you can return your WHOOP Strap within 30 days.

Why buy with Affirm?

Buy and receive your purchase right away, and pay for it over several months. This payment option allows you to split the price of your purchase into fixed payment amounts that fit your monthly budget. For more information, visit www.affirm.com/faqs.

Strap Details

Where should I wear my WHOOP Strap?

The WHOOP Strap should be placed on the wrist, about 1 cm above the bone of your wrist (away from your hand). The WHOOP Strap should be snug, but not too tight - just tight enough to ensure the sensors make solid contact with your skin. If you can slide your pinky finger under the Strap, it is likely too loose.

What is the weight of the WHOOP Strap?

The WHOOP Strap weighs 0.64 ounces. With the battery pack charging the Strap it weighs 1.16 ounces.

How much data is stored on my WHOOP Strap before it needs to be synced to my phone?

The WHOOP Strap can store up to three days of data.

What is the length and width of the WHOOP Strap?

The width of the WHOOP Strap is about 1 inch wide and the length is adjustable to fit any wrist.