What Does This Warranty Cover? WHOOP, Inc., provides a Limited Product Warranty to U.S. purchasers that this new WHOOP device, including the band, battery pack, and USB charging cable (the “Product”), will be free of material defects or malfunctions that arise during normal use.
How Long Does the Coverage Last? This Limited Product Warranty lasts for 1 year from the date of initial purchase of a WHOOP Product. Any replacement Product will be warranted for the remainder of the original warranty period or 30 days, whichever is longer, or for any additional period time that may be required by applicable law.
What Will WHOOP Do? If a defect arises in the Product, WHOOP will, at its discretion and to the extent permitted by law, either replace or repair any defective or malfunctioning WHOOP unit device at no charge, after a customer service representative determines that a problem with a Product is not able to be resolved through troubleshooting and guidance. If WHOOP repairs the Product, WHOOP may use new or refurbished replacement parts. Replacement Products may be new or refurbished. In the event of a defect or malfunction, these are your sole and exclusive remedies. Shipping and handling charges may apply except where prohibited by applicable law.
This Limited Product Warranty does not cover counterfeit products, units that have been used contrary to the instructions in the User Guide, Products purchased outside the U.S., or any problem that is caused by abuse, misuse, accidents, or acts of God. Except where prohibited by law, this Limited Product Warranty only applies to the original Purchaser of Product sold by WHOOP or an authorized reseller or sales channel.
This Limited Product Warranty does not apply to WHOOP products or services other than the Products; or non-WHOOP products, even if sold by WHOOP; Products that are, or are reasonably believed to be, stolen; or software, even if packaged with, sold with, or embedded in the Product.
This Limited Product Warranty does not apply to a Product or part of a Product that has been serviced, altered, refurbished, or modified by anyone who is not authorized by WHOOP, nor does it apply to any cosmetic damage such as scratches and dents. In addition, this Limited Product Warranty does not apply to damage or defects caused by (a) use with non-WHOOP products; (b) accident, abuse, misuse, mishandling, flood, fire, earthquake or other external causes; (c) normal wear and tear or aging of the Product such as discoloration or stretching; or (d) operating the Product (i) outside the permitted or intended uses described by WHOOP, (ii) not in accordance with instructions provided by WHOOP, or (iii) with improper voltage or power supply.
WHOOP excludes all claims for special, incidental, or consequential damages caused by breach of any express or implied warranty. WHOOP’s liability is limited to the amount of the purchase price. All other warranties, express or implied, including any statutory warranty or condition of merchantability or fitness for a particular purpose, are disclaimed except to the extent prohibited by law. In such event, such warranty or condition is limited to the duration of this written warranty. This warranty gives you specific legal rights. You may have other legal rights that vary depending on where you live. Some states, including New Jersey, do not allow the exclusion or limitation of consequential or incidental damages, so the above limitation or exclusion may not apply to you.
No WHOOP reseller, distributor, agent, or employee is authorized to make any modification, extension, or addition to this Limited Product Warranty. If any term contained herein is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected.
How Do You Get Service? To be eligible for service under this warranty you must return the warranty registration card, the dated receipt or purchase order, or other proof of purchase indicating the date purchased, within one year of purchasing your WHOOP unit product. Contact customer service by mail, phone call, or email, to troubleshoot your device and obtain service:
1325 Boylston Street, Suite 401
Boston, MA 02215
We will inspect your device to verify that it is a genuine WHOOP product, and if so, repair or replace it if it is received within 90 days of the date of purchase. For returned products received later than one year after the date of purchase, we will give you a price quote for the repair. If you pay the quoted price, we will repair the unit and return it to you. If you decline to pay the quoted price, we will return your device to you.
How Does State Law Apply? This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.